Introduction
This Privacy Policy explains how CrownPlay Casino (operated by Crown Gaming Ltd.) handles personal data collected from visitors and registered members. By accessing or using CrownPlay Casino, you acknowledge that you have read and understood this policy. We may update these terms periodically; the latest version will always be available on this page with the effective date noted below.
Information We Collect
CrownPlay Casino collects information you provide directly during registration — name, email, date of birth, residential address and payment details. We also gather data automatically through cookies and similar technologies, including IP address, device type, browser version, pages visited and session duration. When you contact support, CrownPlay Casino retains chat transcripts and email correspondence to improve service quality.
How We Use Your Data
CrownPlay Casino uses personal data to operate and improve the platform, process financial transactions, verify identity for regulatory compliance, prevent fraud, deliver targeted promotions and communicate service updates. Analytics data helps us understand usage patterns and optimise the user experience. We never sell personal information to third parties.
Data Sharing
CrownPlay Casino shares personal data only where necessary: with payment processors to complete transactions, with identity-verification providers for KYC compliance, with regulatory authorities when legally required, and with technology partners who assist in operating the platform under strict data-processing agreements. All third parties are contractually bound to protect your information to the same standard CrownPlay Casino maintains internally.
Data Security
We protect your data with 256-bit SSL encryption, firewalls, intrusion-detection systems and regular security audits. Access to personal information within CrownPlay Casino is limited to authorised personnel who require it for their role. Servers are housed in certified data centres with physical access controls, redundant power and 24/7 monitoring.
Your Rights
You may request access to the personal data CrownPlay Casino holds about you, ask for corrections, object to certain processing activities or request deletion of your account. To exercise these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days.
Cookies
CrownPlay Casino uses essential cookies required for platform functionality, analytical cookies to measure performance and marketing cookies to deliver relevant promotions. You can manage cookie preferences through your browser settings. Disabling essential cookies may impair site functionality.
Contact
For privacy-related enquiries, email [email protected] or write to Crown Gaming Ltd., registered in Curaçao. This policy was last updated in January 2025.