Our Commitment
CrownPlay Casino is dedicated to ensuring that online gaming remains a safe, enjoyable form of leisure. We go beyond minimum regulatory requirements by investing in proactive prevention, early intervention and accessible support pathways. Every tool described on this page is available free of charge from your CrownPlay Casino account dashboard and can be activated instantly without contacting support.
Self-Limitation Tools
CrownPlay Casino offers deposit limits (daily, weekly or monthly), loss limits, session-duration caps and individual wager ceilings. Once set, these restrictions take effect immediately. Increases require a 24-hour cooling-off period to prevent impulsive changes, while decreases apply right away.
Reality Checks
Enable periodic reminders that display how long you have been playing and your net position during the current session. CrownPlay Casino lets you choose intervals of 30, 60 or 90 minutes. Each reminder pauses the game and requires an active decision to continue.
Cooling-Off & Self-Exclusion
If you need a break, CrownPlay Casino provides cooling-off periods of 24 hours, 7 days or 30 days, during which your account is temporarily suspended. For longer-term relief, self-exclusion options span 6 months, 12 months or permanent closure. During exclusion you will be unable to log in, deposit or play, and you will be removed from all marketing communications.
Support Resources
CrownPlay Casino partners with the following organisations to connect players with professional assistance: Gambling Help Online at 1800 858 858 (free, confidential, 24/7), Lifeline Australia at 13 11 14, and the Australian Gambling Research Centre. Our support team is trained to recognise signs of problem gambling and can guide you to appropriate help at any time.
Protecting Minors
CrownPlay Casino strictly prohibits underage access. Age verification is mandatory during registration and reinforced during the KYC process. We recommend parents and guardians use content-filtering software to prevent minors from accessing gambling websites.